At Tuhev Fame, we take every care to check and ensure accuracy, quality and good condition of your purchased items before they are delivered to you.
However, in the unlikely event that you need to return an item to us, please send a request to us via email firstname.lastname@example.org within 7 days of receiving your purchase, and attach relevant pictures of the item. All requests will be assessed on a case-by-case basis, and our team will respond within one business day to discuss the issue with you.
You have 15 calendar days to return an item from the date you received it.
To be eligible for a return.
- Only items that are damaged, marked or found to be manufacturing error is acceptable for exchange.
- Your item must be unused and in the same condition that you received it.
- Your item must be in the original packaging.
- Your item needs to have proof of purchase.
Please note all purchases on custom orders, sale items, and holiday items are final sales and cannot be returned for an exchange.
Once we received your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. You can only exchange the product for another one, be it similar or not.
You will be responsible for paying your own shipping costs for returning your item.
If you have any questions on how to return your item to us, please contact us.
In the execution of Returns & Exchanges of items purchased from Tuhev Fame, the discretion of approving or otherwise lies solely on Tuhev Fame.